Pre-Order Terms and Conditions

These terms apply to any order that includes a pre-order item. They are in addition to our general Terms and Conditions, which continue to apply in full. Where the two conflict on a pre-order item, the terms on this page control.

1. What a pre-order is

A pre-order lets you reserve an item we do not have in stock yet, usually because it is in production or in transit to our warehouse. Pre-order items are labeled as such on the product page, in your cart, and at checkout. Your place in line is set by the date and time your order is received.

2. Estimated ship dates

The ship date shown on a pre-order product page is our good-faith estimate based on the information our suppliers and freight forwarders have given us at that time. It is an estimate, not a guarantee.

Most of our products are manufactured in Europe and arrive by ocean freight. Sailing schedules, port congestion, customs clearance, and carrier capacity all affect arrival timing and none of them are within our control. When our estimate changes, we update the product page and we notify everyone holding a pre-order for that item. The most recent estimate we have published or sent you replaces any earlier one.

3. How and when your card is charged

At checkout, your payment method is verified and securely saved. No purchase amount is charged at that time. You may see a temporary verification authorization of $0.00 or $1.00 from your bank; it is released automatically and is not a charge.

We charge your saved payment method when your item is ready to ship. The amount charged is the order total shown to you at checkout, including merchandise, shipping, and any applicable sales tax. If anything about that total needs to change, we will contact you and get your approval before charging.

We will email you before we run the charge so it does not arrive unexpected.

4. Your saved payment method

We do not store card numbers on our own systems. Your card details are sent directly to Braintree, our payment processor and a PayPal service, which stores them and returns a token to us. The token lets us complete your pre-order purchase and nothing else. It is not used for any other charge, subscription, or recurring billing.

We keep the saved payment method only as long as needed to complete or cancel your pre-order. Once your order ships or is cancelled, it is removed. You can ask us to remove it sooner at any time by emailing [email protected] — doing so cancels the pre-order, since we would no longer have a way to complete it. See our Privacy Policy for how we handle your information generally.

5. If we cannot ship by the estimated date

If your item is going to ship later than the date we gave you, we will email you with a revised date and tell you exactly what your options are.

• If the revised date is 30 days or less beyond the original one: you can cancel for free by replying to that email or contacting us. If we do not hear from you, we will treat that as your agreement to wait for the revised date.
• If the revised date is more than 30 days beyond the original one, or if we have already sent you one delay notice for this order: we need your affirmative reply to keep the order open. If you do not respond by the date given in the notice, we will cancel the pre-order automatically and let you know. You will not be charged.

If we cannot give you a revised date at all, we will cancel the order rather than leave it open indefinitely.

6. Cancelling your pre-order

You can cancel a pre-order any time before it is charged and shipped, for any reason, at no cost. There is no cancellation fee and no restocking fee, because no money has changed hands yet.

To cancel, email [email protected] or call 636-337-7700 during 9 to 5 Central time, M-F. Include your order number. We will confirm the cancellation in writing and delete your saved payment method.

Once we have charged your card and the order has shipped, it is no longer a pre-order and our standard return policy applies.

7. If your card is declined when we charge it

Cards expire, get reissued, and get replaced. Over a long pre-order window this happens fairly often and it is not a problem as long as we can reach you.

If the charge does not go through, we will email you and hold your item for 7 days while you provide an updated payment method. If we have not heard from you by the end of that period, we will cancel the pre-order and release the item to the next customer in line. We will always try to reach you before doing that.

8. Price

The price you are charged is the price shown when you placed your pre-order, even if our price goes up before the item ships. If our price goes down before we charge you, you pay the lower price.

Sales tax is calculated at the rate in effect for your shipping address when the order is placed. If a tax rate changes before shipment and the difference is more than a nominal amount, we will contact you before charging.

9. Availability and allocation

Pre-orders are filled in the order they were received. If we receive fewer units than we expected — a short shipment, a damaged pallet, a supplier allocation — customers who ordered earlier are filled first, and we will contact anyone whose order has to move to a later shipment with a revised date and the option to cancel.

If an item is discontinued or becomes unavailable altogether, we will cancel the pre-order and notify you. You will not be charged. Placing a pre-order does not create a guarantee that the item will become available.

10. Orders with both pre-order and in-stock items

If your order contains both in-stock and pre-order items, we ship and charge for the in-stock items right away, and ship and charge for the pre-order item when it arrives. You are charged shipping only once, at the rate quoted for the original order.

11. Shipping and delivery

Shipping method, transit time, and delivery terms are the same as for any other order and are covered in our general Terms and Conditions. The shipping estimate shown at checkout describes transit time after the item leaves our warehouse, not the wait for the item to arrive at our warehouse.

If your shipping address changes while your pre-order is open, contact us so we can update it. Sales tax may be recalculated if the new address is in a different jurisdiction.

12. Returns, warranty, and fitment

Once shipped, pre-order items carry the same return rights and manufacturer warranty as any other item we sell. See our return policy for details.

Vehicle fitment is your responsibility to confirm. If you are unsure whether a part fits your vehicle, contact us before you pre-order rather than after it arrives — we would much rather answer the question up front.

13. Changes to these terms

We may update these terms. The version in effect when you placed your pre-order governs that order, and we will not apply a later change to an order already in progress. Material changes affecting open pre-orders will be sent to you by email.

14. Questions

We are a small family business and a person reads every message.

Email: [email protected]
Phone: 636-337-7700, M-F, 9 to 5 central
Mail: 4621 East Four Ridge Rd. Imperial, Missouri 63052